Getting Help

• Account renewal: If you need to renew your account, you should first get the renewal approved by your sponsor (e.g. your supervisor, mentor etc), and then forward that confirmation to your group representative, Troels Haugbølle ([haugboel@nbi.ku.dk]), who will sign-off on the renewal and ask the admins to renew your account.
• Contact support: Tycho is a cluster installed at the HPC center at the faculty of SCIENCE. The administrators can be contacted by e-mail: support@hpc.ku.dk. They will help with system related issues, such as problems with hanging frontend machines or compute nodes, storage that is not accessible, etc, and they will intervene in case of larger problems such as power cuts. They can also help with installation of non-specific system wide software.
• Use Mattermost: We have a dedicated user forum for the cluster where you can contact other users, and get more instantaneous community feedback. This is also a good place to discuss usage or installation of scientific software. Please see Mattermost discussion forum page for how to sign up to the forum.